October Calendar has been Updated!

Spectrum Phone System Launch Today

We are excited to announce that the despite the network issues, the Main Campus will be making the switch to the new Spectrum phone system this afternoon. The technicians will begin work around 12pm, or potentially a little before. Please be aware that the internet and phone system will be down from 2pm on. You should be arriving to the new system, and new phones tomorrow morning. A few things to be aware of:

  • You will no longer have to dial 9 to access an outside line.
  • All of the remote sites will have new extensions (spreadsheet attached).
  • After this last launch, you will be able to dial any staff member/classroom across the agency with only an extension.
  • There is a PDF attached with an overview of your phone, and setting up Voicemail.
  • There is also a PDF attached on the “Anywhere Connect” soft phone set up for desktop. The soft phone application will be available to staff based on position. Please check with your manager to see if you will have that capability.
  • Please note that voicemail, and the soft phone software will not be available for classroom and kitchen phones.
  • The passcode to set up your voicemail will be 2580 until you change it, we ask that you use the below script:

                Hello, you’ve reached the desk of (name + title).  I am unable to take your call at this time.  Please leave a detailed message and I will return your call as soon as possible.

  • You can dial #611 for Spectrum technical support, should you need it, but IT will also be available for questions and concerns. 

Below is our new phone list, and a link to the Polycon overview PDF, and Anywhere Connect PDF:

New Master Phone List

Polycon 300 Overview

Anywhere Connect

 

IT Network Update

The past couple of days have been extremely challenging as we work to understand the issues with our IT network servers which are responsible for our internet, phones, emails and data.  We hired a consultant to assist us with this matter and have determined that our systems have been compromised.  While we are at the early stages of our investigation, it is possible that personal information may have been compromised.  We continue to evaluate and repair our systems and hope for full restoration, although this may take some time.

Until further information is available, do not access any email regardless of the appearance of its accessibility.  Do not forward any emails from your personal email account to your CEO account (or vice versa) for any reason. As you know, CEO has a limited IT staff; please refrain from contacting them until we are through this challenge.  Also, as a reminder, do not utilize the internet for personal use as this could hinder our ability to identify the source of the problem and the solution.  Staff are encouraged to use Microsoft Teams as a mode of communication.  The Employee Intranet also remains available and going forward, updated information will be posted there.

We will keep you abreast as to the extent of the issue and any potential impact to staff and our operations.  Thank you for your patience.

IT Network Update

ATTENTION: Network Systems

Please be advised the CEO network and phone systems are down. IT is working diligently to resolve the issue. In the meantime, email, G Drive, and inward bound phone calls are all effected by these issue.

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