Revised Code of Conduct/Zero Tolerance

We wanted to share the below documents to be distributed to staff and utilized in programs; CEO’s revised Code of Conduct and Zero Tolerance Policy. These documents provide guidance and expectations for customer behaviors while on CEO premises.  Over the past few weeks laminated versions of these documents have been delivered to sites/programs, we will be adding exterior signage to each building, and they will be available for additional reference and use on the Quality Assurance resource page.

In the upcoming months we will be looking to provide additional training/support on emergency procedures, de-escalation, and incident reporting. Please advise staff to seek support if necessary, follow current emergency procedures, and complete an incident report immediately following any violation of the Code of Conduct/Zero Tolerance policies.

Thank you for all you do to assist our community, and please reach out to Erin Hernandez if you have any questions or would like any additional information.

Zero Tolerance

Code of Conduct

COVID Protocol Reminder

We wanted to send out a reminder regarding CEO’s COVID protocol for staff that test positive. All staff will continue to be required to contact Tia Nunziato ( or 518-272-6012 ext. 283) or Alyssa Garner ( or 518-272-6012 ext. 422) if they test positive for COVID and also immediately notify their supervisor.

Once HR is notified of a positive COVID case we follow up with the staff member via a phone call to provide guidance on returning to work in accordance with the updated CDC guidance.

The following protocols will be followed for staff testing positive for Covid-19:

Positive COVID Test Protocols for Asymptomatic (no symptoms) Individuals:

  • Employees will not need to observe a quarantine period but will be required to wear a mask for 5 days after positive test results are received.  Interactions with others must be limited to the best of your ability.  

Positive COVID Test Protocols for Symptomatic Individuals:

  • Staff will be required to stay home until at least 24 hours have passed where both their symptoms are getting better overall, and they have not had a fever without the use of fever-reducing medication. Once this period passes, the individual can return to work and will be required to wear a mask for 5 days from the day symptoms began.

As always please reach out to HR with any questions.

Baby Shop Closet

We are excited to announce that CEO recently partnered with Mom Starts Here to open a baby shop closet in CEO’s Bridge building!! The baby shop closet will be stocked with diaper sizes 1-6, bottles, wipes, clothes, and blankets/bibs.

The baby shop closet is open Monday from 9am-10:30am and Thursday from 1:30pm-3pm. Only members of Mom Starts Here can use the baby shop, but anyone is able to sign up through the website or by visiting the shop during open hours.

Anyone who receives Medicaid is eligible to become a member of Mom Starts Here. Exceptions can be made for those whose citizenship status does not allow them to receive Medicaid but would otherwise qualify.

If you want to learn more about the baby shop or other resources through Mom Starts Here, you can visit the link below or contact Patricia Ramirez directly.

July 2024 Birthdays!

Help us wish a Happy Birthday to all the staff members with July birthdates! Staff Member Location Birthday Jennifer Baisley ECS July 1 Christian Castillo TFRC July 3 Quamialla Simmons Troy CSD 12 July 4 Jane Shatraw RFRC July 5 Michael Bronson TFRC July 5 Mckenzie...

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Congratulations Nancy Uber!

Tomorrow is our Quality Assurance Director, Nancy Uber's, last day with CEO. Nancy is retiring after 17 years with CEO and is going to be greatly missed by the whole organization. An integral part of CEO's Administrative team, Nancy has been the go-to for many things...

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Juneteenth Events

Happy Friday. I wanted to reach out and remind you of the Troy Youth Alliance's Juneteenth events starting Monday June 17th   to Saturday June 22nd We have range of event free and fun events for this week such as Monday : June 17, 2024,  6:30 PM - 9:00 PM     Movie...

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CDTA Survey

Transportation is essential for the community CEO serves. With that in mind, CDTA has moved into Phase 2 of the Transit Development Plan, and is gathering informational bout some planned changes to their routes. If you have a few minutes, please visit the site to...

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Congratulations CDA Graduates!

Congratulations to our latest class of CDA Graduates! Pictured are Nagham Husan, Danielle Bohmer, and Emily Cram. Not pictured are Tanasia Watkins and Tatianna Arroyo. We also have a few more that are very close to obtaining their CDA credential soon: Elaina Laclair,...

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June 2024 Birthdays!

Help us wish a Happy Birthday to all the staff members with June birthdates! Staff Member Location Birthday Lisa Ackner CRC Bridge June 2 Phylicia Vogel SFRC June 4 Kathleen Mann CRC June 8 Karen Kable LFRC June 9 Stephanie Cassavaugh Troy CSD School 2 June 14 Kolby...

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