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Quality Assurance

A program for the systematic monitoring and evaluation of the various aspects of an organization, program, service, or facility to ensure that standards of quality are being met.


  • Ensure Compliance & Continuous Quality Improvement
  • Identify Vulnerabilities & Minimize Risk
  • Streamline & Maximize Resources
  • Support Sustainability


Audit Information & Tools

Risk Management:

Policies, Procedures & Forms

    1. Incident/Accident/Injury Reporting Procedure
    2. Complaint Procedure
    3. Code of Conduct Procedure

Continuous Quality Improvement:

5a. Customer Satisfaction Policy
5b. Customer Satisfaction Procedure
9a. Risk Assessment Policy
9b. Risk Assessment Procedure
10a. Annual Program Contract Review Policy
10b. Annual Program Contract Review Procedure
10c. Annual Program Contract Renewal Calendar 2017
11a. Contract Review & Execution Policy
11b. Contract Review & Execution Procedure

* For all forms and procedures relating to the “Customer Code of Conduct” please view the procedures under Program Operations.