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Quality Assurance

A program for the systematic monitoring and evaluation of the various aspects of an organization, program, service, or facility to ensure that standards of quality are being met.

Objectives:

  • Ensure Compliance & Continuous Quality Improvement
  • Identify Vulnerabilities & Minimize Risk
  • Streamline & Maximize Resources
  • Support Sustainability

Customer Code of Conduct

    1. Code of Conduct
    2. Zero Tolerance

Incident/Accident Policies, Procedures & Forms

    1. Incident/Accident/Injury Reporting Procedure
    2. Walkie Talkie Cheat Sheet

 Complaint Policies, Procedures & Forms