A program for the systematic monitoring and evaluation of the various aspects of an organization, program, service, or facility to ensure that standards of quality are being met.
Objectives:
- Ensure Compliance & Continuous Quality Improvement
- Identify Vulnerabilities & Minimize Risk
- Streamline & Maximize Resources
- Support Sustainability
Customer Code of Conduct
Incident/Accident Policies, Procedures & Forms
- Incident/Accident/Injury Reporting Procedure
- Incident Observation Form- Fillable
- Incident/Accident-Report Form
- Walkie Talkie Cheat Sheet
Complaint Policies, Procedures & Forms
- Policy Complaint Protocol
- Customer Complaint Form
- Customer Complaint Resolution Form
- Quality Assurance Follow-up Form
New Incident/Accident Report Form